Complaints

MTG Solicitors (“the Firm”) is authorised and regulated by the Solicitors Regulation Authority (SRA). The Firm is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about a bill, please contact Mr Malik Asim Saeed on 020 8754 5577 and malik@mtgsolicitors.com or by post to our Hayes office.

In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then we would request that you put it in writing and address it to Mrs Parminder Kaur Mattoo who is the Complaints Handling Partner of the Firm. If you would like to make a formal complaint, then you can read our full complaints procedure (“Complaints Procedure”) here. Making a complaint will not affect how we handle your case. We value you and would not wish to think that you have any reason to be unhappy with us.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

Within six months of receiving a final response to your complaint

and

No more than six years from the date of act/omission; or

No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.